Return & Refund Policy

At Best Of Atlanta Gift Shop, your satisfaction matters to us. We stand behind the quality of every item we sell. If you are not completely happy with your purchase, we are here to help. Please review our return policy below to understand how returns, refunds, and exchanges work.

Return Window

You may request a return within 30 days from the date your order is delivered. To be eligible, your return must meet the conditions outlined in this policy. We strongly recommend reviewing these guidelines carefully before submitting a return request.

Eligible Items

To qualify for a return, the following conditions must be met:

The item is unused, unworn, and in its original condition
All original tags, labels, and packaging remain intact and attached
You can provide a valid proof of purchase (order confirmation or receipt)
The return request is submitted within 30 days of the delivery date

Non-Returnable Items

The following items are not eligible for return:

Items without original tags, hygiene seals, or packaging
Products that have been used, altered, washed, or damaged by the customer
Returns sent back without prior authorization from our customer service team

Please Note: If your item arrives damaged, defective, or incorrect due to an error on our part, it is fully eligible for a return, replacement, or full refund — even if the above conditions apply. Refer to the Damaged or Defective Items section for details.

Free Return Shipping (U.S. Orders)

We are happy to offer complimentary return shipping on all eligible returns within the United States. Once your return request is reviewed and approved, we will email you a prepaid return shipping label at no additional cost. Simply print the label, securely attach it to your package, and drop it off at your nearest carrier location.

How to Start a Return

Follow these simple steps to initiate your return:

Email us at info@bestofatlantagiftshop.com within 30 days of delivery with your order number, photos of the item and its packaging, and a brief explanation for the return.
Wait for confirmation — our team will review your request and respond with approval and further instructions.
Ship the item back using the prepaid return label we provide. Pack the item securely in its original packaging whenever possible.
Return the item to the designated carrier drop-off point.

Important: Items returned without prior authorization will not be accepted and may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your package carefully as soon as it arrives. If your item is damaged during shipping, defective, or not what you ordered, please contact us within 5 business days of delivery with:

Your order number
Clear photos showing the damage or defect (including the packaging)
A brief description of the issue

Our team will arrange a replacement, reshipment, or full refund at no cost to you, including free return shipping. We want to make this right as quickly as possible.

Exchange Policy

Want a different item? Exchanges are available for eligible products that meet our return conditions. Here is how it works:

Contact us at info@bestofatlantagiftshop.com to confirm availability of the item you want.
Return the original item following the return process described above.
Once we receive and inspect the returned item, place a new order for your preferred product.

Refund Details

After we receive and inspect your returned item, we will notify you of the refund decision via email. If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or credit card issuer may require additional processing time.

If more than 10 business days have passed since your refund was approved and you have not received it, please reach out to us directly so we can investigate.