FAQ

Welcome to the Best Of Atlanta Gift Shop FAQ page! Below you will find answers to the most commonly asked questions about shopping with us, including topics related to orders, shipping, payments, returns, and account security. If your question is not covered here, our customer service team is always happy to help.

Orders

How do I place an order?

Simply browse our online store, add your desired items to your cart, and proceed to checkout. You will be asked to provide your shipping address, billing information, and preferred payment method. Once your payment is successfully processed, you will receive an order confirmation email with all the details of your purchase.

Can I modify or cancel my order after placing it?

We process orders as quickly as possible, so any changes or cancellations must be requested within 24 hours of placing your order — and only if the order has not yet been processed or shipped. To request a modification or cancellation, please contact us immediately at info@bestofatlantagiftshop.com with your order number. Once an order has been dispatched, we are unable to cancel it, but you may return the item(s) upon delivery under our Return & Refund Policy.

I did not receive an order confirmation email. What should I do?

Order confirmation emails are sent automatically to the email address you provided at checkout. If you have not received yours within 30 minutes, please check your spam or junk mail folder. If the email is still missing, contact us at info@bestofatlantagiftshop.com and we will resend your confirmation or verify your order status.

Can I place an order by phone?

Currently, all orders must be placed through our online store at bestofatlantagiftshop.com. If you encounter any difficulty placing your order online, please call us at (404) 838-6062 during business hours and we will do our best to assist you.

Products

Are the product images on your website accurate?

We make every effort to ensure that all product photos, descriptions, and details on our website are as accurate as possible. However, due to differences in screen settings, monitor resolutions, and device configurations, the actual color or appearance of a product may vary slightly from what you see on your screen. We encourage you to read all product descriptions carefully before placing your order.

Will items ever go out of stock?

Product availability is subject to change without notice. If an item you ordered becomes unavailable after your purchase, we will contact you promptly to discuss alternatives, including a replacement item or a full refund.

Shipping

Do you offer free shipping?

Yes! We offer free standard shipping on every order — no minimum purchase required, no hidden fees, and no surprises at checkout.

How long does shipping take?

After your order is processed (within 1–3 business days), standard delivery typically takes 4–7 business days within the contiguous United States, depending on your location.

Where do you ship to?

We currently ship to addresses within the contiguous United States only. We do not ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, U.S. territories, or certain remote areas. If you have questions about a specific address, please contact us before placing your order.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package through the carrier's website (UPS, FedEx, or USPS).

My package is lost or damaged. What should I do?

We are sorry to hear that. Please contact us within 5 business days of the expected delivery date at info@bestofatlantagiftshop.com. Include your order number, tracking number, a description of the issue, and any photos of the damage (if applicable). We will arrange a replacement, reshipment, or full refund as appropriate.

Payments

What payment methods do you accept?

We accept the following payment methods:

Credit Cards: Visa, Mastercard, American Express, Discover
Debit Cards: Visa Debit, Mastercard Debit
PayPal
Apple Pay
Google Pay

We do not accept cash, checks, money orders, wire transfers, or cryptocurrency.

Is it safe to pay on your website?

Absolutely. Your payment security is our top priority. Our checkout process is protected by 256-bit SSL encryption, and we are fully PCI DSS compliant. All transactions are processed through trusted, industry-leading payment gateways. We never store your full credit card number on our servers.

Do I have to pay for shipping or any additional fees?

No. Shipping is free on all orders, and we do not charge any processing fees, handling fees, or hidden charges. The only additional cost you may see is applicable sales tax, which is calculated based on your shipping address and displayed at checkout before you confirm your purchase.

What currency are prices listed in?

All prices on our website are listed and charged in US Dollars (USD).

My payment was declined. What should I do?

A declined payment can usually be resolved by:

Verifying that your card number, expiration date, CVV, and billing address are correct.
Ensuring you have sufficient funds or credit available.
Contacting your bank or card issuer to check for any holds or restrictions.
Trying a different payment method (such as PayPal, Apple Pay, or Google Pay).

If you continue to experience issues, please contact us at info@bestofatlantagiftshop.com and we will help you troubleshoot.

Taxes

Will I be charged sales tax?

Yes. Applicable sales tax is calculated automatically based on your shipping address and added to your order total at checkout. Tax rates vary by state and locality and are subject to change without notice.

Returns & Refunds

What is your return policy?

Please refer to our detailed Return & Refund Policy for complete information. In summary:

You may return eligible items within the specified return window.
Return shipping is always free — we provide prepaid return shipping labels at no cost to you.
Refunds are issued to the original payment method and typically appear within 10 business days.

How do I request a refund?

To initiate a return or request a refund, please contact our customer service team at info@bestofatlantagiftshop.com with your order number and reason for the return. We will guide you through the process step by step.

When will I receive my refund?

Once your return has been received and inspected, your refund will be processed within 10 business days to your original payment method. Please allow additional time for the refund to appear on your bank or credit card statement, as processing times vary by financial institution.

Cancellations

Can I cancel my order?

Orders can be cancelled within 24 hours of placement, provided the order has not yet been processed or shipped. Contact us as soon as possible at info@bestofatlantagiftshop.com. Once an order has shipped, it can no longer be cancelled — you will need to initiate a return upon delivery.

Account & Security

Do I need an account to place an order?

You may be able to check out as a guest depending on the options available at checkout. However, creating an account allows you to track orders, save your shipping information for faster checkout, and manage your preferences.

How do I update my account information?

You can log in to your account at any time to update your personal details, shipping addresses, or payment information. If you experience any issues, please contact us for assistance.

Damaged or Incorrect Items

I received a damaged or wrong item. What should I do?

We are sorry for the inconvenience. Please contact us within 5 business days of receiving your order at info@bestofatlantagiftshop.com. Provide your order number, a description of the issue, and photographs if applicable. We will arrange a replacement or full refund as quickly as possible.